Contactless 

Simply tap and go. 

 

 

My Payments If you've already used contactless on our buses click below to see your recent payments.

We accept contactless payment on all our buses for adult tickets. Just get on, tap your contactless card or smart phone on the reader and away you go. Contactless, the change you've been looking for.

Daily charges:

1 adult trip £2.40
2 adult trips or more Never pay more than the cost of an Adult Daysaver!

£4.60 if you travelled before 9.30am Mon-Fri
£4 if you travelled after 9.30am or anytime Sat/Sun
Please note that child fares are not available on contactless.

What is contactless and how does it work on our buses?

Simply Tap and Go.

1. Place your card or device (Apple Pay, Apple Watch, Google Pay and Android Pay supported), on to the card machine at the front of the bus.

2. Wait for the positive beep and green screen.

3. No ticket will be issued, just take a seat.

DO NOT TAP ON EXIT.
When you get off the bus do not touch your card or device on the reader again or you may be charged for another bus journey.

You will need to use the same card or device for every tap you make each day - this is how we work out what to charge you.

Contactless is only available for individual travel. 
If you're travelling with other people, each person must have their own contactless card. You can't share the same contactless card to pay for travel.
For group or Family travel, and our full range of tickets, we recommend you use the mTicket APP.
Contactless cannot offer Short Hop Fares.
Child fares are not available on contactless. 

How can I see my payments or journeys made?

You can view your journeys and payments made during the previous four months by entering your payment card details below. If you think you have been overcharged, you will be able to check exactly what we charged you for each journey, and then compare this to what appears on your bank statement. Please be aware that the date your payment appears on your bank statement will not be the same as the date you traveled, it will usually be a few days later. 

Please note that your card details are captured for verification purposes only and not for a payment.

Which contactless cards are accepted?

If your card was issued in the UK on Visa or MasterCard and displays the contactless payment symbol, you should be able to travel on our services using contactless.

Some UK card providers don't or haven’t yet issued contactless payment cards. You can't use your payment card to travel on our services if it does not display the contactless symbol or your card issuer has not advised you that it can be used for contactless payments.

If you're not sure if your card is contactless, check with your card issuer.

You can't use contactless payment cards on our buses issued on other platforms, such as American Express, Diners Club, JCB or Union Pay.

Pre-paid cards

If you have a pre-paid card, it may be accepted for travel on our services if you have enough credit on it before boarding. Contact your card issuer for more information.

Joint accounts

If you have a joint account and both cards have a unique 16 digit card number you can both use your own contactless payment cards to travel at the same time; each card will be charged separately. If you have a joint account and both cards have the same number and expiry date, only one card can be used for travel.

Non-UK contactless cards

Nearly all MasterCard and Maestro contactless payment cards issued outside the UK are accepted. Please be aware that overseas transaction fees or charges may apply for travel made with a card issued outside the UK - please check with your card issuer. Generally, this is only one charge per day.Some cards issued in the USA, Canada and the Netherlands are not accepted. If your card is rejected on our services, please contact your card issuer.Some Visa and V PAY contactless payment cards issued from countries outside the UK are not accepted.American Express contactless payment cards are not accepted.

Why has my card not worked on the bus?

If you see a red screen and hear a negative beep, your card has not been accepted for travel and you will need to find another way to pay for your journey. Our driver will not know why your card or device has not been accepted as there are many reasons for this:

  • The card has expired.
  • The card is not contactless (look for the logo)
  • The card is the wrong type.
  • Your card has been flagged up as not having had a chip and PIN transaction for a certain period.
  • Your card hasn’t been approved by your bank for the transaction. This could happen on the first or second usage on the bus.
  • If you've got a contactless card but haven't used it yet, you might need to make a chip and PIN payment elsewhere before you can use it for contactless payments on the bus.
  •  If you touch your purse or wallet containing more than one contactless payment card (including a Swift card) on a reader you could be affected by cards clashing. This is when the reader doesn’t know which card to take the payment from.
  • Your mobile device has not been set up correctly to use Apple Pay or Android Pay or you are not using the Apps to support the payment properly.

 If your card has been denied for travel and a balance is outstanding, please complete your details below in order to find out how to re-enable your card or device

Can I pay for other passengers using one contactless card?

No, you can only use one contactless card or device per tap, per journey, per customer.

Should you wish to pay for another passenger using contactless, you must use a different contactless card or device for each individual journey, and they will need to use that card or device for all journeys they make for the rest of that day. 

Can I pay for my childs' travel using my contactless card/device?

No. The best value is to pay £1 Cash for a child daysaver add on. This is valid, as long as they are accompanied by an adult.

Alternatively, check out our mTicket APP for a full range of family tickets.

Can I pay for short hop journeys using contactless?

No, a contactless tap is a set fare of £2.40 (£2.20 in Coventry) for a single journey (if you haven't already reached the daily cap.)

If I am travelling as part of a group, can I pay for everyone's ticket using my contactless card/device?

No, you can only pay for your own individual travel when using your contactless card or device.

You can pay for group travel by cash or PAYG, or by purchasing a Group Daysaver via our mTicket app, which offers you unlimited travel for up to 5 adults or alternatively, 2 adults and 4 children for the whole day for £7. The onboard price for this ticket is £8. 

Other FAQs

How will a bus inspector know that I have paid?

When our inspectors do a ticket check they will ask you for the last 4 digits of your card number or your device card number which will be checked against a list printed from the bus you are on.

If you use Apple Pay: To find the last 4 digits of the Apple Pay device, you will need to go into the 'Wallet and Apple Pay' from 'Settings', select the card then click on 'Info' and it will display the Device Account Number.

If you use Android Pay: To find the last 4 digits are of the Android Pay device, you will need to go into the Android Pay app and select the card and it will display the Virtual Account Number.

If unforeseen circumstances means I need to change bus mid-journey, do I tap again?

If you have to change buses during a journey due to a vehicle breaking down or no driver being available at a staff changeover point, please do not touch in on the replacement bus. Should an inspector board, they will be made aware that the vehicle has been replaced.

How do I unblock my card?

If your card has been blocked when using one of our buses, please visit the 'Why has my card not worked on the bus?' section above. If you are unable to unblock your card, please contact our team on 0121 254 6322.

Is contactless available on every route?

Yes, contactless is available on all buses across our network.

If you have any other questions

Please contact our team on 0121 254 6322 or via Twitter.

To get more information about contactless payment cards, go to the UK Cards Association website.

Click here for terms and conditions.